Monday, 20 September 2021

Covid19 – Frequently asked questions

What physical distancing measures is Swan Hill Town Hall implementing?   

We have reduced our audience capacities in-line with current Government restrictions. Please note that while many seats in venues will remain empty, you may find that you are sitting next to a person not from your household.

In foyers and while entering and exiting venues, please maintain a distance of 1.5m with other patrons,  We will use physical barriers, queuing decals and signage across the venue, to assist staff and theatre patrons.

When should I arrive for my show? 

The foyer, bar area and box office will open 60 minutes prior to the performance.  The theatre doors including upstairs will also open 30 minutes prior, so that patrons can move straight to their seats. We will communicate any changes to this standard arrangement direct to ticket-holders.

Can I get drinks and bar snacks

Beverages and bar snacks will be available from 60 minutes prior to the performance.  The bar will close at the commencement of the performance and reopen at interval.

I booked tickets for a group, and one of our party is required to self-isolate. Can the others still attend?

Providing you are not from the same household, and have not been in physical contact with the self-isolating party, you are able to attend the event. If in doubt, please speak to your medical practitioner.

What happens if a theatre patron or staff member tests positive for COVID-19?

In the event of a suspected or confirmed case in our venues:

  • DHHS will be notified and our team will support the contact tracing process
  • Staff and close contacts will be tested and self-isolate as required
  • The Venue and affected spaces will be closed and professionally deep-cleaned in accordance with health guidelines.

Can I pay by cash?

Cash payment is accepted, however, we encourage cashless payment wherever possible.

I am very nervous about attending my event. What can I do?

Rest assured that we are operating in accordance with the latest advice from the DHHS at all times.

The best way to protect yourself is to wear a mask, and to regularly wash your hands for at least 20 seconds with soap (or alcohol-based hand rub). Please avoid congregating in foyers, and remain in your allocated seats for the duration of the performance.

For the latest public health updates visit the DHHS website or call the Coronavirus Hotline 1800 675 398.